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About Us

Mission Statement

At Advance Support Co., we believe in a world where everyone belongs and contributes. Our mission is to provide the highest quality NDIS services through honesty, integrity, and a commitment to excellence. We are driven by diversity and inclusion, making sure that each person we support is treated as an individual, not just a number. 

Values

  • Honesty & Integrity: We build trust through authentic, transparent communication and a genuine desire to make a positive impact. 
  • Excellence: We continually strive for improvement, ensuring our services remain at the forefront of the disability support sector. 
  • Diversity & Inclusion: We celebrate diversity and ensure that every individual has the right to live life their way. 

Our Personal Approach

At Advance Support Co., you’ll always receive individual attention. With a combination of professional and lived experience, our team offers a level of care and understanding that is hard to find. We take the time to get to know you and match you with support workers who best meet your needs and preferences. You are never just a name on a list to us—you’re part of our community. 

Meet the team

Lily

Chrisanthe

Georgia

Georgia

Chrisanthe

Georgia

Chrisanthe

Chrisanthe

Chrisanthe

Hamish

Natalia

Chrisanthe

Alex

Natalia

Natalia

Natalia

Natalia

Natalia

Connie

Anastasia

Anastasia

Anastasia

Anastasia

Anastasia

Peter

Anastasia

Peter

Tia

Caroline

Peter

Caroline

Caroline

Caroline

Amy

Caroline

Caroline

Andrew

Our Founder’s Story

Eva Poole’s journey in the NDIS sector is both professional and personal. As a parent of a child with a disability, Eva has firsthand experience navigating the complex systems and supports available through the NDIS. She understands the emotional, physical, and logistical challenges that families and individuals face every day.


Eva founded Advance Support Co. with a clear mission: to provide a more compassionate, personalised approach to disability services. Her lived experience shapes the way the company operates, ensuring that every client receives the level of care and attention they deserve. Unlike larger organisations where participants can sometimes feel lost in the system, Eva ensures that Advance Support Co. treats every individual as just that—an individual with unique needs, goals, and dreams.


Throughout her career, Eva has been committed to ongoing professional development to better support her clients. She has gained specialised skills in working with individuals who have early-onset dementia, providing them with the understanding and tailored support they need. Eva’s dedication also extends to extensive volunteer work within the disability sector, giving her deep insights and a broader perspective on the diverse needs of people with disabilities.


From her early days working with families to now running a successful NDIS provider, Eva’s commitment has always been about making a difference. She combines her deep knowledge of the sector with the personal empathy that comes from being a parent of a child with a disability, creating a truly person-centred approach that’s both professional and heartfelt.


For Eva, this isn’t just work—it’s a passion. She remains deeply involved with every aspect of Advance Support Co., ensuring that clients are not only supported but truly seen and heard. This hands-on, personal involvement is what sets the company apart from other providers. When you work with Advance Support Co., you’re not just a number—you’re part of a community that cares.

"they truly understand what it means to provide person-centred support" - Sandra M.

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